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EE Troubleshooter

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EE Troubleshooter

Client: EE
Role: Front-End PM / Scrum Master

EE required an online platform to manage their after sale. They needed a smooth simple process for the user to easily troubleshoot the device online, fix it or send it to repair, follow the repair process, make an online payment.

Working as part of a small team and closely with the project director and account holders at SBE. I was responsible for the whole front-end development. From defining the costing and the timelines, leading developers team, ensure code quality and customer expectations.