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O2 Diagnostic

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O2 Diagnostic

Client: O2 UK
Role: Front-End PM / Scrum Master
https://o2online.sbeglobalcare.com/

O2 required an online platform to manage their after sale. Our main challenge was to create a smooth simple process for the user to easily troubleshoot the device online, fix it or send it to repair, follow the repair process, make an online payment. While keeping in mind the structure of our platform.

Working as part of a small team and closely with the project director and account holders at SBE. I was responsible for the whole front-end development. From defining the costing and the timelines, leading developers team, ensure code quality and customer expectations.